Complaint

We have an internal complaint resolution team to assist with managing any concerns or complaints quickly and fairly.

Please call us, on 1300 987 624 or email us at customercare@innimoney.com.au so we can address your issue as soon as possible.

We are also a member of an external dispute resolution scheme and in the unlikely event that your complaint cannot be resolved directly with Brighte, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA is a new external dispute resolution scheme that replaces the Credit & Investments Ombudsman (CIO). AFCA will provide fair and independent financial services complaint resolution that is free to use:

Feedback Form

We take feedback from our customers very seriously.